Post office in Bengaluru addresses complaint over ceiling fan, has senior citizen smiling

BENGALURU: Breaking stereotypes associated with govt offices, the department of posts recently demonstrated its commitment to citizen welfare at its West of Chord Road Stage II post office.
On Feb 21, NK Suparna, an octogenarian and regular pensioner, visited the branch to withdraw his monthly dues. While waiting in line, he noticed that the ceiling fan at counter 3 wasn't working — a discomfort especially hard to bear for senior citizens enduring the summer heat.

"I asked the staff about the non-functional fan, and they told me it was damaged," recalled Suparna. "The only way to get it working was to poke it with a long stick and manually turn it a few times. How can you expect people to carry long sticks and use them to turn on fans?"
Disheartened by the lack of ventilation and seeing fellow elderly customers in visible discomfort, Suparna considered gifting the post office a new fan using his own pension money. "A fan doesn't cost much. I was ready to buy one myself," he said. "But the officials politely declined and advised me to file a formal complaint instead."
Following their suggestion, Suparna recorded the issue in the customer & suggestion book at the branch.
The response was swift. The office of the senior superintendent of post offices, Bengaluru West division, took immediate action. By March 1, the fan was repaired. On April 15, Suparna received a formal letter at his residence informing him the issue was resolved.
The gesture left Suparna both surprised and grateful. "It's rare to see such timely action from govt departments," he said with a smile. "I'm truly impressed by the postal staff's responsiveness and their respect for public concerns. This kind of accountability restores faith in the system."